Frequently asked questions.

Tompli is India's Smart Event Marketplace that helps event professionals connect with customers and receive online bookings.

Any eligible individual, freelancer, agency, or registered business offering event-related services can apply.

You can list services such as event planning, wedding planning, venues, catering, decoration, photography, videography, DJs, artists, anchors, entertainment, adventure activities, equipment rentals, corporate event services, and other event-related offerings.

Tompli may offer free or paid registration plans depending on the category, promotional offers, or subscription plan available at the time of registration.

Depending on your category, you may be required to provide PAN, Aadhaar, GST (if applicable), bank account details, business registration documents, licences, permits, insurance documents, and other verification records.

Verification timelines may vary depending on document completeness and internal review.

Yes, where permitted under applicable law. However, you must comply with all legal and tax requirements applicable to your business.

Yes, if the service category permits and the required verification is completed.

After approval, log in to your vendor dashboard and add your service details, pricing, locations, images, and availability.

Yes. Vendors can update service information, pricing, and availability through their dashboard, subject to platform policies.

Booking notifications are shared through your vendor dashboard and other available communication channels.

Payments are settled to your registered bank account after deducting applicable commissions, fees, taxes, or other agreed deductions, in accordance with the Vendor Agreement.

Settlements are processed according to Tompli's settlement schedule after successful service completion and applicable review or dispute periods.

Yes. Applicable commissions or service fees will be communicated in your vendor agreement or pricing plan.

No. Unless expressly authorized by Tompli, vendors must not collect direct payments for bookings made through the platform.

Only for the purpose of delivering the booked service and in accordance with Tompli's communication policies.

Only under genuine and unavoidable circumstances. Frequent cancellations may affect your account status.

Tompli may apply penalties, adjust settlements, suspend listings, or take other actions under the Vendor Agreement.

Refunds are handled according to Tompli's Refund & Cancellation Policy and the applicable vendor terms.

Maintain excellent service quality, respond quickly, keep accurate listings, receive positive customer reviews, and avoid cancellations.

Yes, subject to Tompli's pricing and promotional policies.

Yes. You may mark services as unavailable through your dashboard.

You must upload only content you have the legal right to use. By uploading, you grant Tompli the right to display the content for platform operations and marketing, subject to applicable terms.

Tompli will review the complaint and may request information from both the customer and the vendor before taking a decision.

For categories where insurance is legally required or appropriate, vendors must maintain valid insurance and provide proof when requested.

Yes. Vendors must maintain all licences, permits, and approvals required for their services.

Yes. Accounts may be suspended or terminated for fraud, policy violations, poor service quality, repeated cancellations, safety concerns, or legal non-compliance.

Yes. However, customers introduced through Tompli must be handled in accordance with the Vendor Agreement and platform policies.

You can contact Tompli through the official vendor support channels listed on the Contact Us page.

You may request account closure through Vendor Support. Any pending bookings, settlements, disputes, or legal obligations must be resolved before closure.

Yes. Vendors may list services in multiple cities, subject to availability and platform approval.

Depending on the features available, Tompli may allow multiple users or staff members to manage a vendor account.

You are responsible for providing accurate information, maintaining professional standards, complying with applicable laws, delivering services as promised, and ensuring customer safety where relevant.

You can submit a request through your vendor dashboard or Vendor Support. Additional verification may be required before changes are approved.

The latest Vendor Agreement is available during vendor onboarding and through your vendor dashboard after registration.