Frequently Asked Questions

Tompli is India's Smart Event Marketplace that helps customers discover, compare, and book trusted event service providers across India. From weddings and birthdays to corporate events and adventure experiences, Tompli brings multiple event services together on one platform.

Search for your required service, compare vendors and packages, select your preferred date and requirements, complete the online payment where applicable, and receive your booking confirmation and Booking ID.

1. 1Search for your required service.
2. 2Compare vendors and packages.
3. 3Select your preferred date and requirements.
4. 4Complete the online payment (where applicable).
5. 5Receive your booking confirmation and Booking ID.

Tompli aims to onboard verified vendors. Vendors may be required to complete identity verification, business verification, and submit applicable documents before offering services on the platform.

Tompli supports secure online payments through authorized payment partners. Payment options may vary depending on the payment gateway.

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets

Yes. Payments are processed through authorized payment gateway partners using secure payment technologies. Tompli does not store your complete card or banking credentials.

Yes, cancellation is subject to the applicable Refund & Cancellation Policy and the specific vendor's cancellation terms shown at the time of booking.

If your refund request is approved, the refund will be initiated to your original payment method. The time taken for the amount to appear depends on your bank and payment provider.

Rescheduling depends on vendor availability and the applicable booking terms. Please contact Tompli Support as early as possible if you need to change your booking.

No. Tompli operates as a technology marketplace that connects customers with independent event service providers. The services themselves are delivered by the respective vendors.

Click "Become a Vendor" on the website, complete the registration form, submit the required business documents, and wait for verification. Once approved, you can list your services and start receiving bookings.

Required documents depend on the service category.

• PAN
• Aadhaar
• Business Registration (if applicable)
• GST (if applicable)
• Bank Account Details
• Service-related licences or permits (where required)
• Other verification documents

Please contact Tompli Customer Support with your Booking ID and details of the issue. We will review the matter and work towards an appropriate resolution in accordance with our policies.

You can contact us through the official contact details available on the Tompli website, including email, phone, or other support channels published on the Contact Us page.

Yes. For services that require customized pricing, you can submit an enquiry. The vendor may provide a personalized quotation based on your event requirements.

Tompli is building a nationwide network of event service providers and aims to offer services across multiple cities in India. Service availability may vary depending on the location and category.